“Top accounts by ticket volume” is the wrong number.
The account that files the most support tickets isn’t necessarily the one shaping your roadmap. The one that matters is the account whose requests keep landing in your top priorities — the voice that’s steering what you build. Ticket counts can’t see that, because they measure noise, not roadmap presence.
Circuit connects every signal to an account in both directions. You can see the accounts behind any priority, the priorities behind any account, and a count of how many ranked priorities each customer appears on.
A connection that runs both ways.
Every signal links a priority to an account, and the link is navigable from either end.
Open any priority and see which companies’ signals make it up, sortable by Last Active, Feedback Count, Name or Date Added.
Open any account and see every theme they’re driving across the list.
Apply a focus lens — Retention Risks weights by negative sentiment and urgency; Revenue Growth weights by money — and the same connections re-rank.
Each account carries a count of how many ranked priorities its signals appear on.
Roadmap presence, not just volume.
The useful question isn’t who talks most. It’s whose voice is shaping what you build.
For any priority, see exactly which companies are asking — so the rank is grounded in named accounts, not anonymous counts.
For any account, see every theme they’re driving. One click answers “what is Acme shaping?” — useful before a renewal, a QBR or a churn-risk call.
Circuit counts how many ranked priorities each account appears on. A different and more useful number than ticket count.
The rest of the view.
Last Active, Feedback Count, Name or Date Added.
Re-weight by negative sentiment and urgency in one click. The closest shipped lens to a churn-risk view.
Money-weighted ranking, transparent and toggleable.
Every account’s full arc of voice: feedback rows, transcripts, linked priorities and briefs.
Today the centrality is an unweighted count; weighting by priority rank is on the roadmap.
Today the six focus lenses are goal-based (User Growth, Revenue Growth, Retention Risks, Delighters, Bug Fixes & Quality, New Features); role-based lenses and scheduled lens reports are planned.
Asked and answered.
Yes. Open any priority and you’ll see the companies whose signals make it up, sortable by Last Active, Feedback Count, Name or Date Added.
Yes. Open any account and you’ll see every theme and priority their feedback shapes across the list.
A count of how many ranked priorities the account’s signals appear on. It tells you whose voice is shaping the roadmap most — not just who files the most tickets. Rank-weighted centrality is on the roadmap.
They re-weight the same connections. Retention Risks surfaces what’s putting accounts at risk through negative sentiment and urgency; Revenue Growth weights by money. The underlying links don’t change.
No. It’s a graph of customer voice — which accounts are asking for what, and how their signal lands on the ranked priorities. It connects to your roadmap, not your sales pipeline.