How Circuit works

From feedback to shipped features. Automatically.

One AI pipeline. Four stages.

Every piece of customer feedback flows through four stages, each running automatically. The full cycle from feedback to shipped feature takes days, not quarters.

Feedback inImportPrioritiesRankSpecsGenerateShip + Close the loopNotify
Circuit 01

Feedback flows in

Customer feedback arrives from 5 sources. Every item is processed the moment it lands.

  • Duplicates removed on import
  • Intent classified: bug, feature, friction, complaint or praise
  • Urgency and sentiment scored, key customer quote extracted
  • PII stripped before any AI call

No manual tagging. No folders. No labels to maintain.

See all sources →

Sources

Circuit Widget
Connected
Slack
Connected
Google Sheets
Connected
CSV upload
Connected
Manual entry
Connected
Circuit 02

Priorities surface

Circuit groups similar feedback into themes automatically. Each theme becomes a priority scored across 6 dimensions. Scores update as new feedback arrives, so the list always reflects what matters today.

  • Volume, urgency, revenue impact, positive sentiment, negative sentiment and feature demand
  • Priority Engine: set a goal (growth, retention, quality) and every priority re-ranks to match. Switch lenses anytime
  • Trend indicators, NEW badges and category tags

Review in 5 minutes, not 5 meetings.

6 scoring dimensions

VolumeHow many people asked
UrgencyHow pressing the need
Revenue impactRevenue behind the request
Positive sentimentEnthusiasm and demand
Negative sentimentFrustration and churn risk
Feature demandNew feature requests
Circuit 03

Specs ready to build

This is where Circuit differs from generic spec tools. Connect GitHub and every spec knows the codebase. File structure, tech stack, recent commits, open issues and relevant source files. The result is a spec that references real paths, not placeholder pseudocode.

  • 5 sections: what to build, why it matters, customer voice, files to touch, done when
  • Generated in seconds from feedback and codebase context
  • Edit any section and Circuit preserves your changes on future regenerations
  • If the underlying need evolves, the spec is flagged for refresh
  • Pull specs into Cursor or Claude Code via MCP
Spec outline
1What to build
2Why it matters
3Customer voice
4Files to touch
5Done when

Every priority has a status so you can track what's queued, what's in progress and what shipped.

ReadyBuildingShipped
Circuit 04

The loop restarts

Mark a feature as shipped and Circuit emails the customers who asked for it, with their original feedback quoted back. A simple message: we built what you asked for.

  • New feedback on shipped features flows in automatically
  • V2 spec generated when new patterns emerge

After shipping

1Feature marked shipped
2Customers notified
3New feedback arrives
4V2 spec generated
See priorities from feedback in minutes.See pricing →

Close the loop.