Close every loop in your brand.
Share Back — the loop that runs to your customer, not to you — is now fully yours. Set your sender identity once: your company name, your logo, your colour. A live preview shows both the email and the in-app widget exactly as they'll land, so you approve the real thing before a single message goes out.
Share Back, in your brand and previewed
The old Notifications tab is now Share Back — named for the loop it closes. Set your sender identity once: company name, from-name, logo, accent colour, footer. A live preview shows both the email and the in-app widget exactly as they'll land, so you approve the real thing, in your voice, quoting what the customer sent.
Also this weekBilling now reads "Feedback processed this billing cycle" with the reset date shown; a customer drilldown keeps its place in the URL on refresh; and the feedback widget button and brand colour pickers carry proper labels for screen readers.