From a passing comment to a tracked signal.
Three steps, the same pipeline as every other source.
From any surface — priorities, customer detail, the inbox.
Optional customer name or email. Default source is manual.
One feedback row, attributed to the customer, into the same pipeline as everything else.
Nothing slips between the channels.
The thing a colleague mentioned at lunch becomes a tracked signal, not a forgotten note.
Optional name or email; Circuit’s 4-tier identity resolver does the rest.
Clustered, deduped, ranked alongside Slack, transcripts, CSV imports and the rest.
Manual feedback hits the same /feedback endpoint as the widget. One submit, one row tagged source='manual'.
Asked and answered.
Because customer voice doesn’t always arrive through a channel. Sometimes it’s a forwarded email or a hallway comment — and it’s the most important kind.
Yes. Same intent classification, same clustering, same customer attribution. The source tag records where it came from.
Part of Circuit’s autonomous product intelligence stack — see the full picture.