Importing Feedback

Get feedback into Circuit from multiple sources.

CSV Upload

Step 1: Prepare Your File

• Use .csv extension
• Comma-separated (not semicolons)
• UTF-8 encoding
• Include a header row

Step 2: Upload

1. Go to Settings → Integrations
2. Click Import CSV
3. Upload your file

Step 3: Map Columns

Circuit auto-detects common column names:

• Feedback text: feedback, text, message, content
• Customer name: name, customer_name, first_name, surname
• Customer email: email, customer_email
• Revenue band: revenue_band, tier, plan, sku

Use the column mapper if your columns have different names.

Deduplication

Circuit automatically skips duplicate feedback based on text hash. This prevents importing the same feedback twice.

Large Files

For files over 10,000 rows:

• Import may take several minutes
• Progress bar shows status
• Split into files under 10,000 rows for reliability

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Google Sheets

1. Go to Settings → Integrations → Google Sheets
2. Click Connect and authorize
3. Select a spreadsheet and sheet
4. Preview and map columns
5. Click Import

Great for: NPS responses, survey data, support exports.

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Manual Entry

1. Click the + Add dropdown on the Priorities page and select Add Feedback
2. Paste or type the feedback text
3. Optionally add:
   • Customer name
   • Customer email
   • Revenue band (Enterprise, Paid, Free)
4. Click Add

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Customer Fields

Tip: Including customer email enables close-the-loop notifications when you ship their request.

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Undo CSV Import

Uploaded a CSV that wasn't right? Reverse it from the completion screen.

1. After a CSV upload completes, click Undo on the completion screen
2. All feedback items from that import are removed

Undo applies to the most recent CSV upload only. Priorities and briefs recalculate automatically after the undo.