Customers
The Customers page gives you a view of everyone who has submitted feedback — across all sources.
Opening Customers
Click Customers in the main navigation.
What You'll See
Each customer record shows:
- Name and email (where provided)
- Revenue band (Enterprise, Paid, Free)
- Number of feedback items submitted
- Which priorities their feedback contributed to
- Last seen date
Revenue Bands
Revenue bands weight feedback in the priority scoring engine. Enterprise feedback carries more weight in the Revenue Growth and Retention Risks focus lenses.
Set a customer's revenue band when importing feedback (CSV, manual entry, API) or edit it from the customer detail panel.
| Band | Meaning |
|---|---|
| Enterprise | High-value account |
| Paid | Paying customer |
| Free | Free tier user |
Customer Detail Panel
Click any customer to open their detail panel:
- Full feedback history — every item they've submitted
- Which priorities they've contributed to
- Revenue band and contact details
- Ability to edit name, email or revenue band
Search and Filter
Use the search bar to find a customer by name or email. Filter by revenue band to see what your enterprise customers are saying vs free users.
How It Feeds Priority Scoring
Circuit uses customer data — particularly revenue band — to weight the Revenue Growth and Retention Risks focus lenses. A complaint from 10 enterprise customers can outrank a feature request from 100 free users when you're using the Revenue Growth lens.
Including customer email also enables close-the-loop notifications when you ship something they asked for.